Our company creates all digital products. All products are available for instant download and are not available for traditional shipping.
RETURNS + REFUNDS + EXCHANGES
Because our products are digital and available for instant download we cannot accept returns, issue refunds, or negotiate exchanges. Please contact us if you have questions or concerns.
30-DAY PRICE MATCH GUARANTEE
If, within 30 days of your purchase, the purchase price of your product goes on sale for less than what you paid you may submit a request for the difference to be refunded to you.
To request a Price Match refund, please email firstname.lastname@example.org with the subject line “price match request” and include your full name, purchase date, and product within the email.
This guarantee does NOT apply to the DNC Membership program. This guarantee only applies to individual products.
30-DAY MONEY BACK GUARANTEE (DNC Membership ONLY)
Our 30-day Money Back Guarantee ONLY applies to our DNC Marketing Membership Course. In order to qualify for a full refund of your purchase price, you must submit proof that you have attempted to implement our principles to email@example.com with the subject line “DNC WMC refund request”.
All of the following criteria MUST be met in order to constitute proof that you have attempted to implement the principles from the DNC Marketing Course and qualify for a full refund of your purchase price:
- All completed templates and spreadsheets included in the course (or links to the web pages you implemented the templates on)
- At least 1 Live (on your website and visible to the public) Product Description using our formula (applicable only to businesses that sell products)
- At least 1 link to a Live (visible to the public and NOT private) social media post written using our principles
- At least 1 link to a Live (on your website and visible to the public) piece of content (blog post, podcast recording, video) on yours or another website.
- At least 1 link to a Live (visible to the public and NOT private) post in our private community (DNC Written Marketing Course Facebook Group) requesting help, support, or assistance.
By requesting any sort of refund you are also agreeing to be immediately removed from the DNC Membership which includes: ALL course material AND private community access.
REFUND WITHOUT COURSE COMPLETION OR LACK OF AFOREMENTIONED CRITERIA MET
(DNC Membership ONLY)
If you do not wish to complete the course, and/or if all above criteria have not been met, we will only issue a 30% refund of your total purchase price. This is to compensate for the resources (videos, downloaded templates, checklists, spreadsheets, formula, mindmap, etc.) included with the DNC Marketing Membership.
Because our products are digital, we cannot verify that the above-mentioned resources were not viewed, downloaded, used and/or distributed; therefore a percentage of the course cost will be withheld to recoup the potential profit loss of these materials. By requesting any sort of refund you are also agreeing to be immediately removed from the DNC Membership which includes: ALL course material AND private community access.